Automation

Paying (for) attention: why context matters when we engage customers with automation

As we automate more and more processes within business and commerce it’s important to bear in mind that, as one of our former colleagues...

Taking Stock

It’s been hard to miss the recent hype and media misunderstanding related to Blackrock’s decision to make more use of model-based investment strategies for...

A Customer Relationship Management (CRM) Implementation Lessons Learned

The ever-increasing pressure to reduce costs and gain market share has led organizations to leverage technology in a beneficial way. Excellent customer service is...

Could Impact Sourcing be the next Global hiring trend?

The Business Process Outsourcing industry (BPO) is undergoing a transformation that could soon be adopted by other industries.  Many BPO companies are now implementing...

HOW TO INCREASE THE VALUE OF YOUR WORKFORCE WITH WAAS

What if there was a way to identify the value of your workforce? I’m not talking about the cost, but the value of the...

The Best Way to Hunt for Customer Insights

We’ve all seen the stats spotlighting why customer experience is critical. Now that we’re in 2017, there’s a fresh lineup of choice measures to...

Enhanced Customer Satisfaction Rates Due to Marketing Automation

It is almost impossible to compare the customer satisfaction rates of today to those levels that may have been measured 5 or 10 years...

Moments that matter

Despite the fact that I have spent most of my working life in a variety of technology related roles, I am by no means...

Latest news

Impact of COVID-19 on Healthcare

The COVID 19 pandemic has brought healthcare providers and health systems to an unprecedented turning point, and its impact...
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The Future of Higher Education

One small shift for education, one giant leap for humanity In 1969 when Astronaut Neil Armstrong took America’s first step...

5 Tips for better contract fulfilment with Calmanac

There are several different types of contracts related to the healthcare sector, and most of it needs to meet...

Must read

Impact of COVID-19 on Healthcare

The COVID 19 pandemic has brought healthcare providers and...

The Future of Higher Education

One small shift for education, one giant leap for...
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