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Automation

Automation

Paying (for) attention: why context matters when we engage customers with automation

As we automate more and more processes within business and commerce it’s important to bear in mind that, as one of our former colleagues...
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Automation

Taking Stock

It’s been hard to miss the recent hype and media misunderstanding related to Blackrock’s decision to make more use of model-based investment strategies for...
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Automation

A Customer Relationship Management (CRM) Implementation Lessons Learned

The ever-increasing pressure to reduce costs and gain market share has led organizations to leverage technology in a beneficial way. Excellent customer service is...
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Automation

Could Impact Sourcing be the next Global hiring trend?

The Business Process Outsourcing industry (BPO) is undergoing a transformation that could soon be adopted by other industries.  Many BPO companies are now implementing...
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Automation

HOW TO INCREASE THE VALUE OF YOUR WORKFORCE WITH WAAS

What if there was a way to identify the value of your workforce? I’m not talking about the cost, but the value of the...
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Automation

The Best Way to Hunt for Customer Insights

We’ve all seen the stats spotlighting why customer experience is critical. Now that we’re in 2017, there’s a fresh lineup of choice measures to...
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Automation

Enhanced Customer Satisfaction Rates Due to Marketing Automation

It is almost impossible to compare the customer satisfaction rates of today to those levels that may have been measured 5 or 10 years...
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Automation

Moments that matter

Despite the fact that I have spent most of my working life in a variety of technology related roles, I am by no means...
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CXO Analysis is a digital publishing company having its offices in Illinois,USA and Bangalore, India. We work with more than 75,000 CxO’s across America and Europe. We publish CxO Perspectives around various technologies and business verticals along with research reports published under each sector under the brand ‘CXO Analysis’.

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